How can you tell if a charge is from Pay & Collect?
If the name "Pay & Collect GmbH" appears on your bank statement, you can clearly identify the transaction using various details. This allows you to quickly determine which contractual relationship the payment is associated with.
You can usually find this information on a debit statement
Depending on the contracting party, the following information may be included in the debit or the accompanying documents:
Name: Pay & Collect GmbH
Description of the service or product you booked through a contractual partner
Contract or Customer Number
Customer Service Hotline
This information helps to clearly link a payment to an existing contractual relationship.
Where can I find my contract or customer number?
You can find your contract or customer number in the welcome letter included in the documents provided by your contract partner.
When can a charge be processed?
A debit is made exclusively on the basis of an existing contractual relationship and corresponding consent to the payment, for example, via a SEPA direct debit mandate.
Our partners confirm to Pay & Collect that a contractual basis exists for the technical processing of the payment.
Still can't match the debit?
If, despite this information, you are still unable to clearly identify a charge, we will be happy to assist you.
We can help you
to identify the responsible contracting party,
To better track your transactions,
and forward your inquiry to the appropriate contact person.
