FAQ
Pay & Collect handles the technical processing of payments on behalf of companies within our corporate group. Therefore, a debit is generally related to an existing contractual relationship with one of these companies.
Our name will appear on your bank statement when we handle the technical processing of a payment. However, your contract is directly with the company from which you purchased a service, membership, or subscription.
No. Pay & Collect is not your contracting party.
We handle only the technical processing of payments. Your contractual relationship is always with the company with which you entered into your contract.
In many cases, you'll find the name of your contract partner in the payment description for the debit on your bank statement.
If the assignment is not clear, we recommend:
✔ Check the payment description.
✔ Compare existing contracts or memberships.
✔ Please contact us if you need further assistance.
Yes. Pay & Collect supports companies within our group of companies with the technical processing of payments.
To this end, we rely on standardized processes and modern security mechanisms to process payments in a transparent and reliable manner.
You must always give notice directly to the company with which you signed your contract.
Since Pay & Collect is not your contractual partner, we are unfortunately unable to accept cancellations. However, we would be happy to help you find the right contact person.
If you would like to verify or dispute a direct debit, please contact your bank.
Depending on the specific case, statutory deadlines apply to the return of a SEPA direct debit.
For more information, please visit our "Refund a Direct Debit" page.
The SEPA direct debit is a standardized payment method used throughout Europe. A SEPA mandate must be issued in advance for a debit to take place.
You can learn more about this on our information page “What Is a SEPA Direct Debit?”
Pay & Collect handles the technical processing of payments on behalf of companies.
We ensure that payment processes are handled securely, transparently, and in accordance with the agreed-upon procedures.
Even if we are not your contractual partner, we are happy to assist you.
We can:
✔ Answer questions about a debit
✔ Help you assign a payment
✔ Forward your inquiry to the appropriate contract partner
✔ Provide general information on the technical processing of payments
Unfortunately, we cannot:
✖ Process Terminations
✖ Change Contracts
✖ Create invoices
✖ Review the terms of the contract
These matters can be handled only by your contractual partner.
If you have any questions about a charge or the technical processing of payments, simply use our contact form.
We'd be happy to help you find the right person to contact and forward your inquiry.