PROVIDING CLARITY

Help with Your Pay & Collect Debit

Do you have questions about a payment processed through Pay & Collect, or do you need assistance with your inquiry? We're happy to help. On this page, you'll find out how we can assist you and who to contact if you have further questions.

Here's how we can help you

Even though Pay & Collect is not your contractual partner, we take your concern seriously. We will assist you in obtaining information about a charge and help you find the right person to contact.

  • Get information about a debit transaction
  • Clarify questions regarding the technical processing of payments
  • Assistance with Assigning a Contract Partner
  • Generation of SEPA mandates: Enable electronic direct debit approvals for your customers - uncomplicated, secure and efficient.

What We Cannot Cover at

  • Accept Resignations
  • Change or Terminate Contracts
  • Create or send invoices

Notices of termination or changes to the contract must always be submitted directly to the company with which you entered into the contract.

Find more answers

Many questions are already answered in our FAQ section. There you'll find information on topics such as debits, cancellations, direct debits, and the technical processing of payments.

Questions & Answers