PROVIDING CLARITY

Is Pay & Collect a reputable company?

When you see a "Pay & Collect" charge on your bank statement for the first time, it's only natural to have questions.
Many consumers first want to know who is behind the charge and whether it is trustworthy.

Pay & Collect assists companies within our group of companies with the technical processing of payments. Our name will appear on your bank statement when we handle payment processing on behalf of your contractual partner.

Why does "Pay & Collect" appear on my bank statement?

The charge is related to an agreed-upon service, such as a membership, a subscription, or another recurring payment.

Pay & Collect is solely responsible for the technical processing of payments. Your contract remains directly with the company from which you purchased the service.

What does Pay & Collect stand for?

Trust, security, and transparent processes are our top priorities. That is why we rely on established payment systems and standardized procedures to process payments reliably and transparently.

  • Technical processing of payments in accordance with standardized procedures
  • Identity verification to support secure payment processing
  • Transparent Documentation of Payment Processes
  • Help with Questions About a Debit
  • Forwarding inquiries to the appropriate contract partner
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Our Mission

Our goal is to make payment processes reliable and transparent. As Pay & Collect GmbH, based in Frankfurt am Main, we support companies with the technical processing of payments, relying on modern security mechanisms and clearly defined processes.

If you have any questions about a debit, we’ll be happy to help you understand it and find the appropriate contact person at your contracting partner.

Would you like to check a debit transaction?

If you are unable to identify a debit or need further information, we’d be happy to assist you. You can reach us by phone at 069 / 505027112 or via our contact form. Together, we’ll review your inquiry and help you find the right person to contact.

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More Information

In our Questions & Answers section, you'll find additional information about debits, SEPA direct debits, and the technical processing of payments.

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