Understanding Debits

Why was the amount charged via Pay & Collect?

If you see a charge from Pay & Collect on your bank statement, you may be wondering where it came from. In most cases, the payment is related to an existing contractual relationship with a company that uses our infrastructure for the technical processing of payments.

In what cases can a charge be made?

A charge via Pay & Collect may, for example, be related to:

  • A subscription
  • A membership
  • A booked service
  • An agreed-upon recurring payment
If you cannot assign a debit entry

Not every debit is immediately clear. By following the steps below, you can often figure out for yourself where a payment came from.

Check the purpose of the transaction

Take a look at the payment description on your bank statement. You'll often find references to the company or the service provided there.

Compare contract documents

Check to see if the charge is related to an existing contract, membership, or subscription.

Get in touch

If the payment still cannot be identified, we will be happy to assist you in determining the appropriate contact person at your contracting partner.

Our Support at a Glance

We're happy to help you with any questions you may have regarding the technical processing of payments.

  • Provide information about a debit transaction
  • Record questions about a payment
  • Forward the request to the appropriate contract partner
  • Find the right person to contact regarding your inquiry
Get in touch

Find more answers

Many questions are already answered in our FAQ section. There you'll find information on topics such as debits, cancellations, direct debits, and the technical processing of payments.

Questions & Answers